Redis Connection Issues

Connection timeouts or refusal of new connections due to high load, connection limits, or network issues.
  1. Check Redis Server Status: First, ensure that the Redis server is running. Use the command redis-cli ping. If Redis is running, it should return PONG.
  2. Verify Network Connectivity: Ensure the machine can reach the Redis server over the network. Use ping [Redis server IP/hostname] to check network connectivity.
  3. Check Redis Configuration File: Look for the bind and protected-mode settings in the Redis configuration file (redis.conf). If bind is set to 127.0.0.1, it will only accept connections from the same machine. For protected-mode, if it’s yes, it only accepts connections from the loopback interface unless a password is configured.
  4. Examine Firewall Rules: Ensure no firewall rules are blocking the connection to the Redis server. Use iptables -L (Linux) to check for any rules that might be denying access to the port Redis is running on (default is 6379).
  5. Check for Authentication Issues: If you have requirepass configured in redis.conf, ensure that you are providing the correct password when trying to connect. Use redis-cli -a yourpassword to authenticate.
  6. Inspect Redis Server Logs: Review the Redis server logs for any errors or warnings that might indicate what the issue is. The log file location is specified in the redis.conf file under the logfile directive.
  7. Monitor Redis Performance Metrics: Use the redis-cli command INFO to check the server's health and performance metrics. Pay special attention to sections like Memory, Clients, and Stats to identify any anomalies.
  8. Check Client Connection Limits: Ensure you haven't reached the maximum number of clients allowed to connect. This is configured by the maxclients directive in redis.conf. Use redis-cli INFO clients to see the current number of client connections.
  9. Ensure Adequate Server Resources: Check the server's CPU and memory usage to ensure it's not being overwhelmed. Use commands like top or htop (Linux) to monitor these resources.
  10. Restart Redis Service: If all else fails, a restart of the Redis service might resolve transient issues. Use sudo systemctl restart redis on a systemd-based system or the appropriate command for your system's init system.

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