New Relic Agent is a powerful tool designed to monitor applications and provide insights into their performance. It helps developers track application health, identify bottlenecks, and optimize resource usage. By capturing detailed metrics and transaction traces, New Relic Agent enables proactive performance management and troubleshooting.
One common issue developers encounter is that the New Relic Agent is not capturing background jobs. This symptom is observed when expected metrics and traces for background processes are missing from the New Relic dashboard. This can hinder the ability to monitor and optimize background tasks effectively.
The issue NR-1044 arises when the New Relic Agent fails to capture background jobs. This can occur due to several reasons, including misconfiguration or unsupported job processing frameworks. Understanding the root cause is essential to resolving this issue and ensuring comprehensive monitoring of all application components.
To resolve the NR-1044 issue and ensure that background jobs are captured by the New Relic Agent, follow these steps:
First, verify that background job monitoring is enabled in your New Relic configuration. This can typically be done by checking your newrelic.yml file or equivalent configuration file for your environment. Ensure that the following setting is present and set to true:
background_jobs: true
Next, confirm that the job processing framework you are using is supported by the New Relic Agent. New Relic supports a variety of frameworks such as Sidekiq, Resque, and Delayed::Job. Check the New Relic documentation for a complete list of supported frameworks.
If your framework is supported, ensure that you are using the latest version of the New Relic Agent. Updating the agent can resolve compatibility issues and include enhancements for better monitoring. You can update the agent by running:
gem update newrelic_rpm
After making configuration changes or updating the agent, restart your application to apply the changes. This ensures that the New Relic Agent starts capturing background jobs as expected.
By following these steps, you can resolve the NR-1044 issue and ensure that your background jobs are effectively monitored by the New Relic Agent. For further assistance, refer to the New Relic Support or consult the New Relic Community Forum for additional insights and troubleshooting tips.
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