New Relic Agent is a powerful tool designed to monitor the performance of applications in real-time. It provides insights into application performance, infrastructure health, and user experience, enabling developers to identify and resolve issues quickly. By capturing detailed metrics and transaction data, New Relic helps maintain optimal application performance.
One common issue developers encounter is missing transactions in New Relic. This symptom manifests when expected transactions are not visible in the New Relic dashboard, leading to incomplete performance data and potentially obscuring critical application issues.
The error code NR-1005 indicates that some transactions are not being captured by the New Relic Agent. This can occur due to several reasons, such as incorrect configuration settings or specific transactions being ignored. Understanding the root cause is essential to resolving this issue effectively.
To resolve the NR-1005 issue, follow these detailed steps:
Ensure that the New Relic Agent is configured to monitor the correct transactions. Check the newrelic.yml configuration file for any ignored transactions:
transaction_tracer:
enabled: true
record_sql: 'obfuscated'
ignore: 'TransactionName1,TransactionName2'
Remove any transactions from the ignore list that should be monitored.
Ensure that the New Relic Agent is properly initialized in your application. For example, in a Java application, verify that the -javaagent flag is correctly set in the JVM options:
-javaagent:/path/to/newrelic.jar
Ensure you are using the latest version of the New Relic Agent. Updating the agent can resolve issues related to missing transactions. Follow the official New Relic documentation for update instructions.
Check the New Relic Agent logs for any errors or warnings that might indicate why transactions are not being captured. Logs are typically located in the logs directory of your application.
By following these steps, you can diagnose and resolve the NR-1005 issue, ensuring that all relevant transactions are captured by the New Relic Agent. For further assistance, refer to the New Relic Community Forum or contact New Relic support.
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