New Relic Agent is a powerful tool designed to monitor and manage the performance of your applications and infrastructure. It provides real-time insights into various metrics, helping developers and IT professionals optimize their systems. One of its key functionalities is capturing disk metrics, which are crucial for understanding disk usage and performance.
The issue at hand is that the New Relic Agent is not capturing disk metrics. This can manifest as missing data in your New Relic dashboard, specifically in the disk performance sections. Without these metrics, it becomes challenging to diagnose disk-related performance issues.
The error code NR-1049 indicates that the New Relic Agent is not capturing disk metrics. This issue can arise due to several reasons, including misconfigurations or unsupported disk systems. Understanding the root cause is essential for resolving this problem effectively.
To fix the NR-1049 issue, follow these detailed steps:
Ensure that disk monitoring is enabled in your New Relic Agent configuration file. Locate the configuration file, typically named newrelic.yml, and check for the following settings:
disk:
enabled: true
If the enabled parameter is set to false, change it to true and restart the agent.
Verify that your disk system is supported by the New Relic Agent. Refer to the New Relic compatibility documentation for a list of supported systems. If your system is not listed, consider upgrading or changing your disk system.
After making configuration changes, restart the New Relic Agent to apply the updates. Use the following command:
sudo systemctl restart newrelic-infra
Ensure that the agent restarts without errors by checking the status:
sudo systemctl status newrelic-infra
Once the agent is restarted, monitor your New Relic dashboard for disk metrics. It may take a few minutes for the data to appear. If the issue persists, consult the New Relic Support for further assistance.
By following these steps, you should be able to resolve the NR-1049 issue and ensure that your New Relic Agent captures disk metrics effectively. Regularly updating your agent and verifying configurations can prevent such issues in the future.
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