New Relic Agent NR-1012: License Key Invalid

What is New Relic Agent NR-1012: License Key Invalid

Understanding New Relic Agent

New Relic Agent is a powerful tool designed to monitor and manage the performance of your applications. It provides real-time insights into application performance, helping developers identify and resolve issues quickly. By integrating with New Relic's platform, the agent collects data and metrics that are crucial for maintaining optimal application performance.

Identifying the Symptom: License Key Invalid

When using the New Relic Agent, you may encounter the error code NR-1012: License Key Invalid. This error typically appears in the agent logs or the New Relic dashboard, indicating that the agent is unable to authenticate with the New Relic servers due to an invalid license key.

Exploring the Issue: NR-1012

The error code NR-1012 signifies that the license key configured in your New Relic Agent is either incorrect or has expired. This key is essential for the agent to communicate with New Relic's servers and send performance data. Without a valid key, the agent cannot function properly, leading to a lack of monitoring data.

Common Causes

Typographical errors in the license key. Using an expired or revoked license key. Misconfiguration in the agent setup.

Steps to Fix the Issue

To resolve the NR-1012: License Key Invalid error, follow these steps:

Step 1: Verify the License Key

Ensure that the license key in your agent configuration matches the one provided in your New Relic account. You can find your license key by logging into your New Relic account and navigating to the account settings.

Step 2: Update the Agent Configuration

Open the configuration file for your New Relic Agent. This file is typically named newrelic.yml or newrelic.config, depending on your environment. Locate the license_key entry and update it with the correct key:

license_key: 'YOUR_VALID_LICENSE_KEY'

Step 3: Restart the Agent

After updating the configuration file, restart the New Relic Agent to apply the changes. The method to restart the agent depends on your application environment. For example, in a Linux environment, you might use:

sudo systemctl restart newrelic-infra

Step 4: Confirm the Resolution

Once the agent is restarted, check the logs or the New Relic dashboard to ensure that the error is resolved and data is being reported correctly. If the issue persists, double-check the license key and configuration settings.

Additional Resources

For more information, refer to the New Relic Agent Configuration Guide and the License Key Documentation.