New Relic Agent Data is reported in the wrong timezone.

What is New Relic Agent Data is reported in the wrong timezone.

Understanding New Relic Agent

New Relic Agent is a powerful monitoring tool designed to help developers and IT professionals track the performance of their applications. By collecting and analyzing data, it provides insights into application behavior, helping teams to optimize performance and quickly identify issues.

Identifying the Symptom

One common issue users may encounter is incorrect timezone reporting. This symptom manifests as data being displayed in a timezone that does not match the expected or configured timezone, leading to confusion and potential misinterpretation of the data.

Exploring the Issue: NR-1032

The error code NR-1032 indicates that the data is being reported in the wrong timezone. This can occur due to misconfigured server settings or incorrect agent configuration. Understanding and resolving this issue is crucial for accurate data analysis.

Root Cause Analysis

The primary root cause of this issue is often related to the server's timezone settings. If the server is set to a different timezone than expected, the data collected by the New Relic Agent will reflect this discrepancy. Additionally, the agent configuration itself might not be set to use the correct timezone.

Steps to Fix the Issue

Step 1: Verify Server Timezone Settings

First, check the server's timezone settings. On a Linux server, you can use the following command to verify the current timezone:

timedatectl

Ensure that the timezone matches your expectations. If it does not, you can change it using:

sudo timedatectl set-timezone

Replace <your-timezone> with the appropriate timezone, such as America/New_York.

Step 2: Adjust New Relic Agent Configuration

Next, ensure that the New Relic Agent is configured to use the correct timezone. This may involve editing the agent's configuration file. Locate the configuration file, typically named newrelic.yml, and check for any timezone settings.

For more detailed instructions, refer to the New Relic Agent Configuration Guide.

Step 3: Restart the New Relic Agent

After making changes to the server timezone or the agent configuration, restart the New Relic Agent to apply the changes. Use the following command:

sudo systemctl restart newrelic-infra

This command will restart the New Relic Infrastructure agent. If you are using a different agent, adjust the command accordingly.

Conclusion

By following these steps, you can resolve the NR-1032 issue and ensure that your data is reported in the correct timezone. Accurate timezone settings are essential for reliable data analysis and decision-making. For further assistance, visit the New Relic Support page.