New Relic Agent is a powerful tool designed to monitor applications and infrastructure. It provides real-time insights into application performance, helping developers and operations teams to identify and resolve issues quickly. By collecting detailed metrics and transaction data, New Relic Agent enables users to optimize their applications and ensure a seamless user experience.
One common issue users may encounter with New Relic Agent is a network timeout error. This occurs when the agent fails to communicate with New Relic servers within a specified time frame. Users may notice delayed data reporting or gaps in monitoring data, which can impact the ability to track application performance accurately.
When a network timeout occurs, you might see error messages in your logs indicating a failure to connect to New Relic servers. This can manifest as missing data points in your dashboards or alerts triggered due to lack of data.
The NR-1011 error code signifies a network timeout issue. This typically happens when the agent's requests to New Relic servers are not completed within the expected time. Several factors can contribute to this, including network instability, firewall restrictions, or insufficient timeout settings in the agent configuration.
To address the NR-1011 network timeout issue, follow these steps:
Ensure that your network connection is stable and has low latency. You can use tools like PingPlotter to diagnose network issues. Look for high latency or packet loss that could affect connectivity.
Verify that your firewall settings allow outbound connections to New Relic's servers. You can find the list of required domains and ports in the New Relic documentation. Ensure that these are not blocked by your firewall.
If network conditions are stable and firewall settings are correct, consider increasing the timeout settings in the New Relic Agent configuration. This can be done by modifying the agent's configuration file. Refer to the agent configuration guide for detailed instructions.
By following these steps, you can effectively resolve network timeout issues with New Relic Agent. Ensuring stable network conditions, proper firewall configurations, and appropriate timeout settings will help maintain seamless communication between your applications and New Relic servers, ensuring accurate and timely performance data.
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