New Relic Agent Network Timeout

What is New Relic Agent Network Timeout

Understanding New Relic Agent

New Relic Agent is a powerful tool designed to monitor applications and infrastructure. It provides real-time insights into application performance, helping developers and operations teams to identify and resolve issues quickly. By collecting detailed metrics and transaction data, New Relic Agent enables users to optimize their applications and ensure a seamless user experience.

Identifying the Symptom: Network Timeout

One common issue users may encounter with New Relic Agent is a network timeout error. This occurs when the agent fails to communicate with New Relic servers within a specified time frame. Users may notice delayed data reporting or gaps in monitoring data, which can impact the ability to track application performance accurately.

What You Might Observe

When a network timeout occurs, you might see error messages in your logs indicating a failure to connect to New Relic servers. This can manifest as missing data points in your dashboards or alerts triggered due to lack of data.

Exploring the Issue: NR-1011

The NR-1011 error code signifies a network timeout issue. This typically happens when the agent's requests to New Relic servers are not completed within the expected time. Several factors can contribute to this, including network instability, firewall restrictions, or insufficient timeout settings in the agent configuration.

Common Causes

Network instability or high latency. Firewall settings blocking outbound connections. Default timeout settings too low for current network conditions.

Steps to Resolve Network Timeout Issues

To address the NR-1011 network timeout issue, follow these steps:

Step 1: Check Network Stability

Ensure that your network connection is stable and has low latency. You can use tools like PingPlotter to diagnose network issues. Look for high latency or packet loss that could affect connectivity.

Step 2: Review Firewall Settings

Verify that your firewall settings allow outbound connections to New Relic's servers. You can find the list of required domains and ports in the New Relic documentation. Ensure that these are not blocked by your firewall.

Step 3: Increase Timeout Settings

If network conditions are stable and firewall settings are correct, consider increasing the timeout settings in the New Relic Agent configuration. This can be done by modifying the agent's configuration file. Refer to the agent configuration guide for detailed instructions.

Conclusion

By following these steps, you can effectively resolve network timeout issues with New Relic Agent. Ensuring stable network conditions, proper firewall configurations, and appropriate timeout settings will help maintain seamless communication between your applications and New Relic servers, ensuring accurate and timely performance data.