New Relic Infrastructure is a powerful tool designed to provide real-time insights into your infrastructure's performance and health. It helps in monitoring servers, containers, and cloud services, offering a comprehensive view of your system's operations. By integrating with New Relic, you can quickly identify and resolve issues, ensuring optimal performance.
One common issue users encounter is when a host does not appear in the New Relic Infrastructure dashboard. This can be frustrating as it prevents you from monitoring and managing the host effectively.
When you log into the New Relic Infrastructure dashboard, you expect to see all your hosts listed. However, in this case, one or more hosts are missing, which means you cannot track their performance metrics or receive alerts for them.
The issue NR-1031 indicates that a host is not visible in the New Relic Infrastructure dashboard. This problem can arise due to several reasons, such as the Infrastructure agent not being installed or running on the host, network connectivity issues, or incorrect configuration settings.
To resolve the issue of a host not appearing in the New Relic Infrastructure dashboard, follow these steps:
Ensure that the New Relic Infrastructure agent is installed on the host. You can check this by running the following command:
sudo newrelic-infra -version
If the agent is not installed, follow the official installation guide to install it.
Verify that the agent service is running. Use the following command to check the status:
sudo systemctl status newrelic-infra
If the service is not active, start it using:
sudo systemctl start newrelic-infra
Ensure that the host can communicate with New Relic's servers. Check your firewall settings and ensure that the necessary ports are open. Refer to the network requirements for more details.
Check the agent's configuration file, typically located at /etc/newrelic-infra.yml. Ensure that the settings are correct, particularly the license_key. For more information, see the configuration guide.
By following these steps, you should be able to resolve the issue of a host not appearing in the New Relic Infrastructure dashboard. Regularly monitoring and maintaining your New Relic setup will help prevent such issues in the future, ensuring that you have a complete view of your infrastructure's performance.
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