New Relic Agent The New Relic Agent is unable to connect through the specified proxy.
New Relic Agent The New Relic Agent is unable to connect through the specified proxy.
Understanding New Relic Agent
New Relic Agent is a powerful tool designed to monitor applications and provide insights into their performance. It collects data from your applications and sends it to New Relic's platform, where you can analyze and visualize the information to optimize your application's performance.
Identifying the Symptom
When the New Relic Agent encounters a Proxy Configuration Error, it is unable to connect through the specified proxy. This issue is typically identified by error code NR-1013 in the agent logs, indicating a failure in establishing a connection through the proxy server.
Common Error Messages
Developers might see error messages such as:
- "Unable to connect to New Relic through the proxy."
- "Proxy server not reachable."
Exploring the Issue
The NR-1013: Proxy Configuration Error occurs when the New Relic Agent cannot connect to the New Relic servers via the specified proxy. This can happen due to incorrect proxy settings or network issues preventing access to the proxy server.
Root Causes
- Incorrect proxy address or port in the configuration.
- Network restrictions or firewall settings blocking the proxy connection.
- Proxy server downtime or misconfiguration.
Steps to Fix the Issue
To resolve the NR-1013 error, follow these steps:
1. Verify Proxy Settings
Ensure that the proxy settings in the New Relic Agent configuration file are correct. Check the newrelic.yml file or the environment variables used for proxy configuration.
proxy_host: "your.proxy.server"
proxy_port: 8080
proxy_user: "username"
proxy_password: "password"
2. Test Proxy Connectivity
Use command-line tools to test connectivity to the proxy server:
curl -x http://your.proxy.server:8080 http://www.google.com
If the command fails, the proxy server might be unreachable or misconfigured.
3. Check Network and Firewall Settings
Ensure that your network and firewall settings allow traffic through the proxy server. Consult your network administrator if necessary.
4. Consult Documentation
Refer to the New Relic Proxy Support Documentation for detailed guidance on configuring proxy settings for New Relic Agents.
Conclusion
By following these steps, you should be able to resolve the NR-1013: Proxy Configuration Error and ensure that your New Relic Agent can successfully connect through the specified proxy. For further assistance, consider reaching out to New Relic Support.
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