New Relic Agent Transaction tracing is not capturing detailed traces.
New Relic Agent Transaction tracing is not capturing detailed traces.
Understanding New Relic Agent
New Relic Agent is a powerful tool designed to monitor and manage application performance. It provides insights into application behavior, helping developers identify and resolve performance bottlenecks. One of its key features is transaction tracing, which allows for detailed analysis of application transactions.
Identifying the Symptom
When transaction tracing is not enabled, developers may notice that detailed traces of application transactions are not being captured. This can hinder the ability to diagnose performance issues effectively.
What You Might Observe
In the New Relic dashboard, you may see a lack of detailed transaction data. This can manifest as missing traces or incomplete transaction information.
Exploring the Issue: NR-1024
The error code NR-1024 indicates that transaction tracing is not enabled. This can occur if the agent configuration does not have tracing enabled or if the application itself does not support tracing.
Why This Happens
Transaction tracing requires specific configuration settings within the New Relic Agent. If these settings are not correctly configured, or if the application does not support tracing, detailed transaction data will not be captured.
Steps to Resolve the Issue
To enable transaction tracing and resolve the NR-1024 issue, follow these steps:
Step 1: Verify Agent Configuration
Ensure that transaction tracing is enabled in the New Relic Agent configuration file. Locate the configuration file, typically named newrelic.yml, and check for the following settings:
transaction_tracer:
enabled: true
If the enabled setting is set to false, change it to true.
Step 2: Confirm Application Support
Verify that your application supports transaction tracing. Some applications or frameworks may require additional configuration or may not support tracing at all. Consult the New Relic documentation for specific guidance related to your application type.
Step 3: Restart the Application
After making changes to the configuration file, restart your application to apply the new settings. This ensures that the New Relic Agent picks up the changes and begins capturing transaction traces.
Additional Resources
For more detailed information on configuring transaction tracing, visit the New Relic Transaction Traces Documentation. If you continue to experience issues, consider reaching out to New Relic Support for further assistance.
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