New Relic Agent Unsupported Language Version error encountered when running the application with New Relic Agent.

What is New Relic Agent Unsupported Language Version error encountered when running the application with New Relic Agent.

Understanding New Relic Agent

New Relic Agent is a powerful tool designed to monitor and manage the performance of applications. It provides real-time insights into application performance, helping developers identify bottlenecks, errors, and other issues that may affect the user experience. By integrating with various programming languages, New Relic Agent offers detailed metrics and analytics to optimize application performance.

Identifying the Symptom

When using New Relic Agent, you might encounter the error code NR-1015: Unsupported Language Version. This issue typically arises when the application is running on a version of the programming language that is not supported by New Relic Agent. As a result, the agent may fail to collect and report data accurately, leading to incomplete or missing performance metrics.

Exploring the Issue: NR-1015

The NR-1015 error indicates that the version of the programming language your application is using is not compatible with the current version of New Relic Agent. This incompatibility can prevent the agent from functioning correctly, as it relies on specific language features and APIs that may not be present in unsupported versions.

Why Version Compatibility Matters

New Relic continuously updates its agents to support the latest language features and security updates. Running an unsupported version can lead to security vulnerabilities, lack of new features, and potential data inaccuracies.

Steps to Resolve the Issue

To resolve the NR-1015 error, follow these steps:

1. Check Supported Versions

First, verify the versions of the programming language that are supported by New Relic Agent. You can find this information in the New Relic Agents Documentation. Ensure that your application's language version is listed as supported.

2. Upgrade or Downgrade the Language Version

If your application's language version is not supported, consider upgrading or downgrading to a compatible version. For instance, if you are using Python, you can upgrade using the following command:

pip install --upgrade python

Or, if you need to downgrade, you can specify the version:

pip install python==3.8

Ensure that the version you choose is supported by New Relic.

3. Update New Relic Agent

After adjusting the language version, ensure that you are using the latest version of New Relic Agent. Update the agent by following the instructions in the installation guide for your specific language.

Conclusion

By ensuring compatibility between your application's language version and New Relic Agent, you can avoid the NR-1015 error and ensure accurate performance monitoring. Regularly check for updates and review New Relic's documentation to stay informed about supported versions and best practices.